Address 415 N. Fifth Ave – 1st Floor
Ann Arbor, MI 48104
Phone 734.668.4070
Hours M-F 7am to 7pm, Sat 7am-5pm, Sun 10am-4pm
Price Range $ (0-10)
Meals Breakfast, Lunch
Indoor/Outdoor Seating Indoor
Accepts Credit Card Yes
Take-out? Yes
Categories Korean, Deli, Diner

Interesting Fact! Kosmo’s Chili sauce is a secret recipe that no one but owner Don and his mother know.

After learning that my original review (I left this in tact below) caused a lot of ruckus on http://mlive.com, I would like to address a couple of things from my original review and from the http://mlive.com article and related comments. I also want to state that I had no idea that there was an article done about Kosmos and on http://mlive.com until my friends came back from a trip to Kosmos and told me that I had inadvertently created a hoopla. I then looked at the article and its subsequent comments. I did not post any comments on http://mlive.com nor do I know anybody who did. This is all a big surprise to me.

I GENUINELY LIKE THE FOOD AT KOSMOS, and I would recommend the food to anyone. In fact, I’ve considered nominating Kosmos to be on that Food Network show Diners, Drive-ins and Dives. I stand firm on my original review that I liked everything I’ve ordered and that the prices are reasonable. If you are looking for some tasty food and a low price, this is a good place to go based upon the bang for the buck.

I will retract the statement that I made that the tips do not go to the staff and instead go to the profits of the business. I apologize for leaving misinformation on Yelp.

I will not retract saying that Don harassed my friends even though in the comments that Don posted on http://mlive.com, Don says he did not harass them. The reason I will not retract this statement is that my friends definitely felt harassed and even moreso embarrassed. They sincerely did not know that they were supposed to be tipping. While harassment comes in various forms and degrees, if a customer feels harassed, then the customer feels harassed. As a business owner or just someone providing customer service, you have to accept that and then do your best to rectify the situation. I have 4+ years in management/leadership roles in retail, which is extremely customer service oriented, so I feel informed enough to make such a statement.

I will not lie, I’m still not convinced more than 60% that the service provided at Kosmos warrants a tip, but I also
View Kosmo in a larger map understand that the people working at Kosmos rely on their jobs there and partially on tips to go forth and spend which is important in these economic times. I figure tip 10% which is the minimal amount to tip to be polite and probably only amounts to $1 or $1.50 (if that) to keep the economy rolling.

I will say that the customer service that I personally experienced at Kosmos has never been bad but it also has never been outstanding. I don’t necessarily expect outstanding at a diner-style place, but I also think the fact that I am not saying that the customer service has at least been good says something. I also think that all of this hoopla that’s resulted in my original review on Yelp proves that every single customer is important because the bad experiences are the ones that get passed on and the only ones that will have a negative effect on business.

My friends that were regular customers (as in averaged eating there once a day, meaning days that they didn’t go were made up for by going more than once in other days) do not go to Kosmos like they once used to and it’s not for lack of opportunity to eat out.

This part of my review and the original review on Yelp were not written out of anger or frustration. These were written in the spirit of what Yelp is meant to be which is a website for real people (and not restaurant critics) to rate/review restaurants and other businesses.

I will not change my rating from 3 stars because that’s what I originally rated it and that’s what I believe it still deserves.

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